Legal notice

Legal Notice & Disclaimer

Last Updated: 22 July 2026

Store Name: NeuroGlow

1. General Legal Information & Ownership

This Legal Notice governs the use of [Your Website URL] and the purchase of any products from our store, including our LED Light Therapy Face Masks and associated skincare accessories. By accessing our website, purchasing our products, or interacting with our services, you accept and agree to the terms set forth in this notice alongside our Terms of Service, Privacy Policy, and Refund Policy.

  • Business Name: NeuroGlow

  • Physical Address: 4289 Pheto Street Ikageng Potchefstroom

  • Contact Email: websterbusiness02@gmail.com

2. Skincare & Health Disclaimer (Non-Medical Product)

IMPORTANT: Our LED Light Therapy Face Masks are cosmetic, non-invasive skincare tools designed strictly for general home aesthetic and cosmetic purposes.

  • Not a Medical Device: Unless explicitly stated otherwise, our LED products are not medical devices. They are not intended, designed, or licensed to diagnose, treat, cure, mitigate, or prevent any skin disease, medical condition, or physical ailment.

  • No Medical Advice: Content provided on our website, social media channels, product packaging, or user manuals—including text, graphics, images, and user reviews—is for educational and informational purposes only. It does not constitute professional medical, dermatological, or clinical advice.

  • Consultation Required: We strongly advise consulting a qualified physician or dermatologist prior to using our LED masks, particularly if you:

    • Are pregnant, planning to become pregnant, or nursing.

    • Have a pre-existing medical condition (e.g., epilepsy, photosensitive disorders, lupus, or active skin cancer).

    • Are taking light-sensitive medications (e.g., Roaccutane/Accutane, certain antibiotics, or topical retinoids).

    • Have recently undergone chemical peels, laser treatments, or cosmetic procedures.

3. Safe Usage & Customer Responsibility

Proper usage is critical for personal safety and optimal product care.

  • Adherence to Manuals: Customers are solely responsible for reading, understanding, and strictly following the provided user manual, charging instructions, and operating guidelines before turning on the device.

  • Eye Safety: Always use the included protective eyewear or eye shields while operating the LED mask. Do not look directly into the LED light source for extended periods.

  • Patch Testing & Sensitivity: We recommend conducting a short session (e.g., 3–5 minutes) on a small area of skin (such as the inner arm) to test for light sensitivity before applying the mask to your face.

  • Misuse: NeuroGlow assumes no liability or responsibility for adverse skin reactions, burns, eye irritation, or injury resulting from improper use, overexposure beyond recommended session lengths, or modification of the device.

4. Intellectual Property Rights

All trademarks, brand assets, logos, visual designs, product descriptions, photography, software, and content displayed on this website are the intellectual property of [Your Brand Name] or its licensors.

  • You may not copy, reproduce, distribute, or create derivative works from any part of this website or product packaging without our express written consent.

5. Product Warranty & Technical Specifications

  • Standard Warranty: Our LED light therapy masks come with a limited hardware warranty covering manufacturing defects under normal household use.

  • Exclusions: This warranty does not cover damage caused by accident, water ingress (unless rated waterproof), physical impact, unapproved third-party chargers, unauthorized repairs, or general wear and tear.

  • Voltage & Charging: Please ensure you use the recommended voltage and charging cables provided with your mask. Charging with uncertified, high-wattage power bricks may void your warranty.

6. Returns & Hygiene Policy

Due to the intimate, personal-use nature of beauty tech and skincare devices:

  • Hygiene Protection: Once the hygienic seal on the device packaging is broken, or if the product has been used directly on skin, it may be excluded from standard "change-of-mind" returns for hygiene and health protection reasons, subject to applicable local consumer rights.

  • Defective Goods: If your device arrives defective or stops functioning during normal use within the warranty window, please contact websterbusiness02@gmail.com immediately with your order number and video proof of the fault to process a repair, replacement, or refund in terms of consumer laws.

7. Limitation of Liability

To the maximum extent permitted by law, NeuroGlow, its directors, officers, and suppliers shall not be held liable for any direct, indirect, incidental, punitive, or consequential damages arising out of:

  • The use or inability to use our products or website.

  • Adverse reactions caused by individual skin sensitivities or photosensitizing drugs.

  • Physical or cosmetic claims made by third parties or user-submitted product reviews.

8. Governing Law & Dispute Resolution

This Legal Notice and any separate agreements shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising in connection with this store or its products shall be subject to the jurisdiction of the local courts.